SIAM Overview

Service integration and management (SIAM) is a management methodology that is growing in popularity in today’s complex sourcing environment.  SIAM describes best practices of managing services in multi-vendor environment. Effective SIAM can help organisations integrate the management of multiple service providers, leading to:

• Access to better resources and skills
• Improved service to the customer organization
• Lower costs thorugh optimisation and best of breed services
• Flexiblity and scalability
• Improved quality at lower cost

The SIAM overview training will provide service providers and service customers with a basic understanding of SIAM. 

Want to learn more about SIAM? Download the free SIAM FOUNDATION BODY OF KNOWLEDGE.

On completion of the SIAM Foundation, the learner will be able to:

• Understand the history, adoption and benefits of SIAM
• Demonstrate understanding of the SIAM roadmap
• Describe SIAM structures and their advantages/disadvantages
• Work effectively in a SIAM organisation
• Articulate the benefits of SIAM
• Identify potential improvements in his/her own organisation
• Understand process theory and have an awareness of common processes in a SIAM environment
• Understand SIAM tooling and data considerations
• Understand governance considerations for SIAM