SIAM Overview

Duration: 1.0 days
Course's pricing


Service integration and management (SIAM) is a management methodology that is growing in popularity in today’s complex sourcing environment.  SIAM describes best practices of managing services in multi-vendor environment. Effective SIAM can help organisations integrate the management of multiple service providers, leading to:

  • Access to better resources and skills
  • Improved service to the customer organization
  • Lower costs thorugh optimisation and best of breed services
  • Flexiblity and scalability
  • Improved quality at lower cost

The SIAM overview training will provide service providers and service customers with a basic understanding of SIAM. 

Want to learn more about SIAM? Download the free SIAM FOUNDATION BODY OF KNOWLEDGE.

On completion of the SIAM Foundation, the learner will be able to:

  • Understand the history, adoption and benefits of SIAM
  • Demonstrate understanding of the SIAM roadmap
  • Describe SIAM structures and their advantages/disadvantages
  • Work effectively in a SIAM organisation
  • Articulate the benefits of SIAM
  • Identify potential improvements in his/her own organisation
  • Understand process theory and have an awareness of common processes in a SIAM environment
  • Understand SIAM tooling and data considerations
  • Understand governance considerations for SIAM

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