ITIL® 4 Specialist: Drive Stakeholder Value

Are you an IT professional who is responsible for managing and interfacing with stakeholders, and fostering relationships to gain value realization?

The ITIL 4 Specialist: Drive Stakeholder Value module will teach IT professionals the essential skills they need to design or manage customer journeys and experiences.

Learning outcomes

1. Understand how customer journeys are designed

2. Know how to target markets and stakeholders

3. Know how to foster stakeholder relationships

4. Know how to shape demand and define service offerings

5. Know how to align expectations and agree details of services

6. Know how to onboard and offboard customers and users

7. Know how to act together to ensure continual value co-creation (service consumption / provisioning)

8. Know how to realise and validate service value