ITIL® 4 Foundation

ITIL® 4 is a proven and the most widely applied comprehensive framework for creating, developing, and delivering technology-assisted services. The content of the ITIL® 4 Foundation training is part of the basic knowledge for anyone working with services, and it offers excellent skills for developing, optimizing, and continuously improving customer-centric service operations.

During the training, participants will delve into service management, delivery, and how these link with business expectations. After the training, participants will master the key principles and concepts of IT service management and recognize the benefits of ITIL in a successful organization. After completing the training, participants will be well-prepared to take the international ITIL® 4 Foundation certification exam. The comprehensive exam preparation material is included in Wakaru's ITIL® 4 Foundation training and our experienced trainers will support your success.

Benefits of the Training

• You will fully understand the operations of modern IT and digital service-producing organizations. 
• You will grasp the most common principles, terms, and concepts of service management. 
• You will gain knowledge on how value streams improve the speed, quality, and efficiency of operations. 
• You will learn to utilize elements from Lean IT, Agile, and DevOps in service management. 
• Validate your skills with the international ITIL® 4 Foundation certification. 

Target Group

The training is suitable for professionals wanting to deepen their understanding of IT and digital service delivery and support their organization in adopting an efficient service management culture. With the latest ITIL® 4 version training, you can also update the service management knowledge you have previously acquired. 

Content

• Introduction to ITIL® 4 
• General overview and key concepts of service management 
• Four dimensions of service management 
• Service Value System 
• Service Value Chain 
• ITIL capabilities (practices) 
• Exam preparation
   

Schedule

2 days, 9 am – 5 pm

Prerequisites

None

Training Material

The training material is in English. The material is delivered to participants in advance in PDF format.

Certification

The training includes an English online exam, which participants can book at a suitable time after the training. Guidelines for booking and taking the exam will be discussed during the training.

Advanced ITIL® 4 Trainings

ITIL® 4 has a total of five advanced training courses, which cover thought and operational models for each topic as well as the most important capabilities (practices). The modules can be taken in any order.

• ITIL® 4 Specialist: Create, Deliver and Support
• ITIL® 4 Specialist: Drive Stakeholder Value
• ITIL® 4 Specialist: High Velocity IT
• ITIL® 4 Strategist: Direct, Plan and Improve
• ITIL® 4 Leader: Digital & IT Strategy

ITIL® 4 Extension Modules

With the ITIL® 4 extension modules, organizations can address changing business needs. You can also complete some extension modules without the ITIL® 4 Foundation certificate. Basic knowledge of the ITIL framework and terminology is covered in the trainings.

• ITIL® 4 Specialist: Acquiring & Managing Cloud Services (no prerequisites)
• ITIL® 4 Specialist: Business Relationship Management
• ITIL® 4 Specialist: Sustainability in Digital and IT (no prerequisites)
• ITIL® 4 Specialist: IT Asset Management

ITIL® is a registered trademark of AXELOS Limited, used under the permission of AXELOS Limited. All rights reserved. The SwirlTM is a trademark of AXELOS Limited, used under the permission of AXELOS Limited. All rights reserved. Wakaru Oy is an Accredited Training Organisation for ITIL®.