ITIL® 4 Specialist: Drive Stakeholder Value (DSV) eLearning + Exam

ITIL® 4 Specialist: Drive Stakeholder Value (ITIL 4 DSV) module covers all types of engagement and interaction between a service provider and their customers, users, suppliers, and partners. It focuses on the conversion of demand into value via IT-enabled services.

OBJECTIVES

• Understand how customer journeys are designed
• Understand how to target markets and stakeholders
• Understand how to foster stakeholder relationships
• Understand how to align expectations and agree upon details of service
• Understand how to onboard and off-board customers and users
• Understand how to act together to ensure continual value co-creation (service consumption/provisioning)
• Understand how to realize and validate service value

WHO IT IS AIMED AT

This course is aimed at individuals in management and service management roles who have a responsibility for practices such as software engineer/developer, DevOps Manager/Specialist, Solution Architect, etc., as well as individuals who want to acquire the ITIL Managing Professional (MP) designation.

PREREQUISITES

In order to access the ITIL® 4 Drive Stakeholder Value course and exam, you must have obtained an ITIL® 4 Foundation certificate. To access the exam, it is mandatory to have attended an accredited training course.

ACCESS DURATION OF THE COURSE

12 months

ITIL® 4 Specialist: Drive Stakeholder Value (ITIL 4 DSV) eLearning is offered by iLEARN – Innovative Learning an ATO of AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited, used under the permission of AXELOS Limited. All rights reserved.