ServiceNow Administration Advanced

The ServiceNow Administration Advanced course teaches robust controls in the base instance in modules and labs to reinforce daily tasks. Course labs are designed step-by-step to facilitate the application of concepts.

This course explores the ServiceNow application and how it is defined. It continues by covering the components of an application, focusing on application scopes and the different types of application data. The course examines the importance of reporting. There is an introduction to the development and debugging tools. Also, ServiceNow’s ability to integrate with many third-party applications and data sources is analyzed. There is a review of security and access. Tools for data hygiene are discussed. The course emphasizes the importance of maintaining the system to provide a better user experience.

The ServiceNow Administration Advanced course will prepare administrators through advanced concepts by:

• Identifying ServiceNow applications and application components
• Explaining the difference between application configurations and customizations
• Describing best practices for reporting efficiencies within the ServiceNow platform
• Review Development and debugging tools
• Explore ServiceNow Integrations
• Introduction to Security and Access
• Identifying various factors affecting performance
• Discussing different data paths into the ServiceNow platform

Prerequisites

• Welcome to ServiceNow
• ServiceNow Administration Fundamentals
  • Instructor-Led, or
  • On Demand
• Fundamental administration core concepts
  • Application Navigator
  • Form configuration
  • List configuration
  • System settings
  • Update Sets
• 2-3 months of ServiceNow administration experience
• JavaScript experience