ServiceNow Administration Advanced
Description
The ServiceNow Administration Advanced course teaches robust controls in the base instance in modules and labs to reinforce daily tasks. Course labs are designed step-by-step to facilitate the application of concepts.
This course explores the ServiceNow application and how it is defined. It continues by covering the components of an application, focusing on application scopes and the different types of application data. The course examines the importance of reporting. There is an introduction to the development and debugging tools. Also, ServiceNow’s ability to integrate with many third-party applications and data sources is analyzed. There is a review of security and access. Tools for data hygiene are discussed. The course emphasizes the importance of maintaining the system to provide a better user experience.
The ServiceNow Administration Advanced course will prepare administrators through advanced concepts by:
- Identifying ServiceNow applications and application components
- Explaining the difference between application configurations and customizations
- Describing best practices for reporting efficiencies within the ServiceNow platform
- Review Development and debugging tools
- Explore ServiceNow Integrations
- Introduction to Security and Access
- Identifying various factors affecting performance
- Discussing different data paths into the ServiceNow platform
Customer Specific training: The location and start date for private training classes will be mutually
agreed upon by ServiceNow and Customer. For private training classes that are held at
Customer’s location, Customer shall provide ServiceNow an appropriate training room with a
projector and an adequate Internet connection (including a hard-line connection if Wi-Fi is not
adequate) and other requirements or capabilities reasonably requested by ServiceNow that are
necessary for the training
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