ITIL® 4 Specialist: Create, Deliver and Support (CDS) eLearning + Exam

ITIL® 4 Specialist: Create, Deliver and Support (ITIL 4 CDS) module covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services. This module focuses on the integration of different value streams and activities to create, deliver, and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.

OBJECTIVES

• Understand how to plan and build a service value stream to create, deliver, and support services:
  • Learn the concepts and challenges that relate to organizational structure, team capabilities, roles, and culture across the SVS
  • Understand the value of positive communications
  • Understand the planning and management of resources in the SVS
  • Understand the value and use of IT across the SVS
• Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams:
  • Learn how to design, develop, and transition a value stream using ITIL practices
  • Learn how to better provide user support using ITIL practices
• Learn how to create, deliver, and support services:
  • Discover how to prioritize, structure, and coordinate work and activities
  • Understand buy versus build considerations, sourcing options, and service integration management (SIAM)

WHO IT IS AIMED AT

This course is aimed at IT service management practitioners who are seeking to obtain the ITIL Managing Professional (MP) designation, and/or responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery.

PREREQUISITES

In order to access the ITIL® 4 Create Deliver and Support course and exam, you must have obtained the ITIL® 4 Foundation certificate. To access the exam, it is mandatory to have attended an accredited training course.

ACCESS DURATION OF THE COURSE

12 months

ITIL® 4 Specialist: Create, Deliver and Support (ITIL 4 CDS) eLearning is offered by iLEARN – Innovative Learning an ATO of AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited, used under the permission of AXELOS Limited. All rights reserved.