FitSM® Foundation eLearning + Exam

FitSM® Foundation certification provides the basics of service management with a focus on the most important processes to ensure smooth IT operations. FitSM was designed to be compatible with the ISO/IEC 20000-1 standard (requirements for a service management system) and the IT Infrastructure Library (ITIL).

Although the FitSM process model, requirements, recommended activities and role model are designed to be lightweight, FitSM can also be used as a first step toward a “full” ITSM implementation, for example, by applying ITIL good practices and/or aiming for compliance with ISO/IEC 20000-1.

This FitSM® Foundation eLearning course aims to provide the basic IT service management concepts and terms (based on FitSM-0), outline the purpose and structure of FitSM standards and their relationship to other standards and understand the process framework underlying FitSM and requirements defined within it.

OBJECTIVES

Individuals attending this course will learn:

• The basic IT service management concepts and terms
• The purpose and structure of FitSM standards – plus their relationship to other standards
• The process framework underpinning FitSM
• The requirements defined in FitSM – enabling you to adopt implementation more quickly and efficiently

WHO IT IS AIMED AT

• All individuals involved in the provisioning of IT services.
• Candidates who wish to progress to advanced level of the qualification and certification scheme.

CONTENTS

• Basic IT service management concepts and terms (based on FitSM-0)
• Purpose and structure of FitSM standards and their relationship to other standards
• Process framework underlying FitSM
• Requirements defined in FitSM-1

PREREQUISITES

There are no prerequisites in order to access the FitSM® Foundation course and exam.

ACCESS DURATION OF THE COURSE

12 months

FitSM® Foundation eLearning course is offered by iLEARN – Innovative Learning, an ATO (Accredited Training Organisation) of APMG-International.