ITIL® 4 Specialist: Monitor, Support and Fulfil (MSF) eLearning + Exam

Please note! The eLearning course price includes a certification exam voucher and a Take2 re-sit exam option. If your initial exam is unsuccessful, you will receive an email notification to schedule your re-sit exam, within 6 months from your initial exam's date.

The ITIL® 4 Specialist: Monitor, Support and Fulfil module is part of the ITIL 4 Practice Manager certifications, designed to provide IT professionals with comprehensive knowledge and practical skills across five key ITIL management practices:

• Incident Management
• Service Desk
• Service Request Management
• Monitoring and Event Management
• Problem Management

This combined practice module aims to establish effective cross-practice collaboration and optimize service value streams within organizations. By completing this module, individuals can demonstrate their ability to understand and apply the concepts of these five ITIL management practices at both strategic and operational levels, thereby maximizing value from these practices.

OBJECTIVES

• Define the key concepts, principles, value, and challenges of the five ITIL management practices.
• Ensure stakeholders comprehend the strategic and operational requirements to co-create value and achieve business goals.
• Integrate these practices into the organization's value streams.
• Understand the interfaces and synergies among these five practices.
• Apply metrics and practice success factors to enhance performance.
• Measure, assess, and develop the capabilities of these practices using the ITIL Maturity Model.

WHO IT IS AIMED AT

• Individuals looking to expand their expertise in Service Management
• Current and future ITSM managers seeking professional growth
• ITSM practitioners actively involved in managing IT-supported and digital services, ensuring complete service delivery
• Professionals who want to validate and showcase their skills in this specialized practice area

WHAT'S INCLUDED

• Interactive eLearning: Engage with 12 hours of dynamic content through quizzes and tests that track your progress, making learning both enjoyable and effective.
• Learning Resource Kit: Study with official ITIL 4 Specialist materials, including a detailed Learner Workbook and Quick Reference Guide for exam prep and ongoing learning.
• Official eBook: A valuable guide for exam preparation and a go-to resource for ongoing professional development.
• Auto-marked Sample Paper: Practice with an interactive exam that provides instant feedback, helping you identify improvement areas for better certification exam readiness.
• Official Mock Exam: Experience realistic, timed practice exams aligned with the certification test format. Each mock exam provides unique questions, simulating the test environment to boost your confidence and success rate.
• Free Exam Retake: Take your exam confidently with a guaranteed second attempt if needed.

PREREQUISITES

Candidates must hold one of the following certifications: ITIL® 4 Foundation, ITIL® v3 Foundation, any higher ITIL® v3 certification, or the ITIL® 4 Managing Professional certificate.

ACCESS DURATION OF THE COURSE

12 months

The ITIL® 4 Specialist: Monitor, Support and Fulfil eLearning is provide by PeopleCert. Wakaru is an ATO (Accredited Training Organization) and an AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams.