Certified Agile Service Manager (CASM®) eLearning 6 months + Exam

Become a Certified Agile Service Manager with this fully accredited course!

The CASM syllabus helps candidates build the skills and knowledge required to integrate Agile practices into service design. This helps organizations adapt and evolve more quickly, helping them face the challenges of modern business head-on and succeed even in the most competitive markets.

Who is this course aimed at?

• Practice owners and process designers
• Developers who are interested in helping make processes more Agile
• Managers who are looking to bridge multiple practices and create DevOps-style environments
• Employees and managers responsible for engineering or improving processes
• Consultants guiding their clients through process improvement and DevOps initiatives
• Anyone responsible for managing process-related requirements, ensuring the efficiency and effectiveness of processes, or maximizing the value of processes

What will you learn by taking this course?

• What it means to be ‘Agile’
• The core values and principles of the Agile Manifesto
• How to translate Agile thinking and values into service management practices
• Agile concepts and related practices, including DevOps, ITIL, SRE, Lean, and Scrum
• How Scrum roles, artifacts, and events apply to processes
• The two aspects of Agile Service Management: Agile Process Improvement and Agile Process Engineering
• Everything needed to pass the Certified Agile Service Manager (CASM) examination

Why should you take this course?

• The CASM syllabus perfectly blends IT Service Management practices with Agile thinking, empowering IT teams with much greater speed and adaptability
• CASM helps businesses create services faster and with a higher level of quality
• CASM’s Agile elements help create value-generating results quickly, leading to faster ROIs
• CASM focuses on integrating customer feedback into service development. This leads to higher client satisfaction
• This CASM online training course also covers other popular methods and techniques, including SRE, ITIL, Lean, Scrum, and DevOps
• CASM enhances risk management and adaptability

Syllabus

• Welcome to Certified Agile Service Manager
• Module 1: Introducing Agile Service Management
• Module 2: Agile Service Management
• Module 3: Leveraging Related Guidance
• Module 4: Agile Service Management Roles
• Module 5: Review: Modules 1-4
• Module 6: Agile Process Engineering
• Module 7: Agile Service Management Artifacts
• Module 8: Agile Service Management Events
• Module 9: Agile Process Improvement
• Module 10: Review: Modules 6-9
• Module 11: Certified Agile Service Manager (CASM) Wrap-Up
• Module 12: Practice Exams