AgileLearn® Lean IT Foundation eLearning + Exam

Lean IT Foundation helps IT organizations to ensure that they provide their customers with the best possible services. Through understanding customer value, the processes that deliver this value, the way to manage performance, the way to organize and the required attitude and behaviour, IT organizations are helped to develop a continuous improvement mind-set. Lean IT is complementary to all other best practice methods.

OBJECTIVES

The purpose of the Lean IT Foundation certificate is to certify that you have gained knowledge of the Lean IT terminology, structure and basic concepts and has comprehended the core principles of Lean IT practices.

The Lean IT Foundation Certificate is intended to enable the holders of the certificate to apply the Lean IT practices under guidance of a Lean expert.

By the end of the course candidates should understand:

• The principles underlying the Lean philosophy
• The importance of understanding and delivering customer value
• The way Lean looks at processes and the waste within them
• How to measure performance and the key determinants of performance
• What the organizational requirements are when implementing Lean, including the use of visual management tools
• The DMAIC problem-solving model
• How these Lean principles can be applied within an IT organization

WHO IT IS AIMED AT

• Any manager or specialist working in an IT organization can benefit from from the insights provided by the qualification
• IT professionals who are participating in or involved with lean projects.

CONTENTS

• Introduction of Lean
• Customer
• Process
• Performance
• Lean Organization
• Behaviour and Attitude
• Problem Solving

PREREQUISITES

There are no formal prerequisites for this course.

ACCESS DURATION OF THE COURSE

12 months

This AgileLearn® eLearning is offered by iLEARN – Innovative Learning. AgileLearn® is a registered trademark of iCONS – Innovative Consulting Srl. All rights reserved.