ITIL® 4 Specialist: Drive Stakeholder Value (DSV)

Julkaisija: GoodeLearning
Tyyppi: eLearning | Kesto: 18.0 tuntia
ITIL® 4 Specialist: Drive Stakeholder Value (DSV)
1.00 Kpl
ITIL® 4 Specialist: Drive Stakeholder Value (DSV) eLearning (kesto 18.0 tuntia)
944,00 €
+ alv. 24%.


As vital as IT is, it doesn’t exist in a vacuum. Successful IT managers must be able to assess interactions with users, suppliers, partners, and customers in order to learn how services can be fully optimized. The ITIL DSV module offers a number of tools and techniques for stakeholder value optimization, with a particular focus on customer and user experiences, as well as journey mapping. Kick start your ITIL 4 training today! This course is taught in English

Who is this course aimed at?

  • Organizations hoping to adopt ITIL 4 DSV’s best practices
  • ITIL practitioners looking to expand their knowledge of the ITIL 4 methodology
  • ITIL 4 students hoping to become certified 'ITIL Masters'
  • IT managers in charge of overseeing relationships between IT teams and stakeholders, as well as customers and clients
  • ITIL 4 students looking to complete the ITIL 4 Specialist branch of modules

What will you learn by taking this course?

  • Service level agreement (SLA) design
  • Multiple-supplier management, communication management, and relationship management
  • How to design customer and user experiences (CX and UX) and customer journey mapping
  • How to drive stakeholder value, one of the most central aspects of creating, maintaining and improving IT-enabled products and services
  • Everything needed to pass the official ITIL 4 DSV exam

Why should you take this course?

  • Good e-Learning was independently certified as a 'Market Leader' for ITIL training by Course Conductor
  • The course offers knowledge checks as well as a practice exam simulator to help students prepare for the ITIL DSV examination
  • Passing all of the ITIL 4 Specialist exams is a requirement for reaching the rank of ‘ITIL Master’
  • The course features expert tutor support, as well as interactive slides, instructor-led audio, and other online training assets created alongside highly experienced ITIL practitioners
  • We offer each student a FREE exam voucher
  • This course is fully accredited by PeopleCert on behalf of AXELOS


Syllabus of the course:

An Introduction to ITIL 4 Specialist: DSV

Module 1: Global Best Practice

Module 2: The Customer Journey

Module 3: Explore

Module 4: Engage

Module 5: Offer

Module 6: Agree

Module 7: Onboard

Module 8: Co-create

Module 9: Realise

Module 10: 2x Practice Exam Simulators

Module 11: Course Wrap-Up



This course is designed to prepare students to sit and pass the ITIL Specialist: Drive Stakeholder Value examination. In order to sit the exam, students must satisfy of the following criteria:

ITIL® 4 Foundation – Click here to access the ITIL® 4 Foundation eLearning 

You will be tested on:

  • How to target markets and stakeholders
  • How to foster stakeholder relationships
  • How to shape demand and define service offerings
  • How to align expectations and agree details of services
  • How to onboard and offboard customers and users
  • How to act together to ensure continual value co-creation (service consumption / provisioning)
  • How to realise and validate service value


This course is delivered by Good e-learning is a course accredited by PeopleCert on behalf of AXELOS. promotes this course for Good e-Learning.

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