ITIL® 4 Specialist: Create, Deliver & Support (CDS)

Julkaisija: GoodeLearning
Tyyppi: eLearning | Kesto: 16.0 tuntia
ITIL® 4 Specialist: Create, Deliver & Support (CDS)
1.00 Kpl
ITIL® 4 Specialist: Create, Deliver & Support (CDS) eLearning (kesto 16.0 tuntia)
944,00 €
+ alv. 24%.


This accredited ITIL 4 Specialist: Create, Deliver & Support course offers everything needed to pass the official examination and comes with a FREE exam voucher. This ITIL 4 CDS module belongs to the 'ITIL Managing Professional (MP)' stream and demonstrates how to deliver real and sustainable value in the ITIL service lifecycle by seamlessly integrating various concurrent elements.

Key features

  • Fully accredited training course
  • Verified 'ITIL Leader' 2019
  • FREE exam voucher
  • 6 months access
  • 14+ hours of course material
  • Exam simulator & revision modules
  • Increase your earning potential by 30%
  • Expert tutor support
  • Fully mobile compatible

Why take this course?

‘ITIL Specialist: Create, Deliver and Support’ is one of the modules in the new ITIL Managing Professional (MP) stream. It goes into detail on how ITIL practitioners can integrate the various elements of IT, including designing, building, testing, launching, running and supporting IT-enabled products and services, in order to deliver real and sustainable value. This ongoing process is central to the development and operation of technology systems and services, all of which must be designed and built to be seamlessly integrated.

This course was developed by Good e-Learning’s in-house team of corporate training specialists. It offers a variety of assets designed to not only help students prepare for the official examination, but also to give them a solid practical understanding of the subject matter. They include mock exams, a glossary, quizzes, lesson plans, full transcripts, knowledge checks, and instructor-led videos. Students can also enjoy podcasts, simulations and real-world case studies to help them understand how to apply their new knowledge practically.

By the end of the course, students will be fully prepared to sit and pass the ITIL 4 CDS examination.

Students who take this course will learn:

  • How different value streams are built, tested and delivered, as part of an end to end process of continual iterations and feedback loops

  • How to integrate various value streams

  • How to assess service performance and utilize methods designed to improve service quality

  • How to use ITIL 4 in practice to plan and build value streams and chains, creating, delivering and supporting services that deliver essential value

  • Everything needed to pass the official ITIL 4 CDS exam

Who should take this course?

  • Individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
  • Existing ITIL qualification holders wishing to develop their knowledge

The course consists of 5 modules:

  • Intro: An Introduction to ITIL Specialist: Create, Deliver & Support
  • Module 1: Professionalism in IT Service Management
  • Module 2: Using ITIL Practices and Value Streams to Effectively Create, Deliver and Support Services
  • Module 3: Prioritization and Managing Work
  • Module 4: Practice Exams • Module 5: Course Wrap-Up


This course has been accredited by PEOPLECERT, which is licensed by AXELOS as an Examination Institute for the ITIL 4 CDS Certificate in IT Service Management.


There is a closed-book, multiple-choice exam with 40 questions and a duration of 90 minutes. The pass mark is 70% (28/40).

The test can be taken online at any time via PEOPLECERT. Candidates will require a webcam and microphone.

Access to course

6 Months

FREE PEOPLECERT exam voucher included, as well as mock exams and quizzes.


• ITIL® 4 Foundation



ITIL® is a registered trademark of Axelos. All rights reserved.

ITIL® 4 Create, Deliver & Support (CDS) training is provided by Good e-Learning, accredited by PeopleCert. promotes this course for Good e-Learning.

Oma koulutus tai tapahtuma

Ota yhteyttä!